CUSTOMER GUIDE
Locked out of your home: what to do first
Check for danger, find somewhere safe to wait and agree the visit before help sets off.
MAKE AN INFORMED CHOICE
Good questions.
Clearer answers.
Prepare for urgent problems and plan everyday work with more confidence. Images illustrate the topics; they are not evidence of a listed business’s work.
CUSTOMER GUIDE
Keys locked in your car
Keep people and animals safe, then check cover and choose help for your exact vehicle.
CUSTOMER GUIDE
Lost or stolen house keys
Getting a new key restores access; it does not stop a missing key from working.
CUSTOMER GUIDE
Lost or stolen car keys and replacement fobs
Ask about vehicle compatibility, programming and the security of missing keys before agreeing a replacement.
CUSTOMER GUIDE
uPVC and multipoint doors that stick or will not lock
A stiff handle or turning key can involve the door alignment, cylinder or internal mechanism.
CUSTOMER GUIDE
A broken key or a key stuck in the lock
Stop trying to turn it and ask whether extraction, repair or replacement is the best option.
CUSTOMER GUIDE
Locksmith prices: what to agree before booking
Use the same clear price checks for an urgent call-out and an ordinary appointment.
CUSTOMER GUIDE
Check your insurance before lock work
Your insurer may need to authorise help or arrange its own contractor.
CUSTOMER GUIDE
Choosing a locksmith and avoiding misleading offers
Check who is coming, what they can do and how their price and approval claims can be verified.
CUSTOMER GUIDE
Why a locksmith checks your right to enter
Identity and permission to access the property are separate checks that protect everyone involved.
CUSTOMER GUIDE
Getting extra support with a locksmith visit
Ask for communication, timing and access arrangements that work for you, with a trusted person involved if you wish.
CUSTOMER GUIDE
BS3621, TS007 and Sold Secure: which applies?
A security mark applies to a particular product and use; it is not a universal insurance or burglary guarantee.
CUSTOMER GUIDE
Lock work for landlords, letting agents and property managers
Record who can authorise the job and arrange lawful, secure access with the occupier.
CUSTOMER GUIDE
Making your home secure after a burglary
Put safety first, preserve evidence and coordinate temporary repairs with police and your insurer.
CUSTOMER GUIDE
Smart locks: security, access and privacy
Check the physical door, account controls and backup access before choosing an app-connected lock.
CUSTOMER GUIDE
Safes: opening, repair and choosing a replacement
Use a safe specialist and check insurance requirements for the exact model and installation.
CUSTOMER GUIDE
Locks and access control for businesses
Plan who needs access, who can authorise changes and how everyone can leave safely.
CUSTOMER GUIDE
Booking a planned locksmith appointment
For upgrades, moving home or a usable but unreliable lock, arrange a suitable appointment and compare the whole job.
CUSTOMER GUIDE
Spare keys, restricted keys and secure key keeping
Check what can be copied, what permission is needed and where spare keys will be stored.
CUSTOMER GUIDE
Alarms and cameras: choose help and protect privacy
Check installer competence, ongoing costs and what will be recorded before booking an alarm or camera job.