Lock work for landlords, letting agents and property managers

Confirm access and authority

Give the locksmith a clear work order, the property address, authorised contact, spending limit and access arrangement. Check the occupier's rights and obtain the necessary agreement. Owning or managing a property does not by itself authorise every entry.

• For ordinary inspections and repairs in private renting, GOV.UK describes at least 24 hours' notice and reasonable visiting times, with an emergency exception.
• Notice is not a general licence to force entry or change locks against an occupier's wishes.
• Do not use a locksmith as a shortcut to eviction or resolve a disputed right of occupation. Get case-specific housing advice.

Control keys and preserve safety

• Record keys and fobs issued or returned without labelling them with an easily identifiable address.
• Revoke missing electronic credentials through the system manager; review mechanical-key risks separately.
• For flat entrance fire doors, coordinate changes with the building's Responsible Person and use suitable competent help.
• Agree estimated attendance costs before booking, a work estimate before starting and additional charges before authorisation.